Confidentiality
Each project we undertake is commissioned by and is for the sole use of an individual client. Our expertise in particular markets means that we may and indeed do work for companies who would be regarded as competitors. However, confidentiality of privileged information is uppermost in our minds and is absolutely guaranteed at all times.

Looking After Our Environment
The research process generates a large amount of paper (e.g. questionnaires, tabulations, spent envelopes). Rest assured, all paper waste is recycled and recycled stationery items are used wherever possible.

Retention of Records
Primary records are kept for at least one year and secondary records for at least two years, allowing results to be reconstructed within this time period if necessary.

We are pleased to offer storage services for questionnaires (details available on request). We can also arrange secure disposal for you.

The Market Research Society (MRS) Code of Conduct         
The MRS is the United Kingdom’s professional association for those individuals involved in compiling or using market, social or economic research. As members of the MRS, NSM Research directors have given an undertaking to maintain standards laid down by the Society, regarding responsibilities to informants and clients.

Data Protection Act                  
Research is conducted in accordance with the principles of data protection, laid down in the Data Protection Act.